CUSTOMER SERVICE / FAQ
Helpful Information
Customization
Joy 2B Creative will provide custom graphic design of most of our products, and we are willing to customize any design we currently display to your needs. Please complete our contact form or give us a call at 410.929.1795 for customization or large order requests.
Personalization
Joy 2B Creative will personalize most of our products. This incudes, t-shirt, sweatshirts, hoodies, tumblers, mugs, puzzles, and more. product to your needs. We will personalize items for family reunions, birthday parties, sports teams and events, etc. If you do not see the option to personalize an item in the Shop, please complete our contact form or give us a call at 410.929.1795 so we can discuss your needs.
Shipping
All items at Joy 2B Creative are handmade. Please remember we are not Amazon. The time, effort ,and craft that goes into the creative process is worth the wait. Most orders ship within 2 - 3 business days after your order is received.
Personalized items will ship 3 - 4 business days after your order is received.
Ink Art and Flock Art are made to order and will ship 3 - 4 days after your order is received
Kiss-lock purses are made to order. The finished product ships 7- 10 business days after your order is received.
Returns
Joy 2B Creative is small black-owned woman-owned shop. Our return policy is one that suits our needs at the moment.
REFUND POLICY
Please be sure to take the time to carefully review the details of your order prior to submission. By verifying that your products, quantities, and address(es) are correct, you are helping us ensure your full satisfaction. After your order is submitted, you will receive a confirmation email. Once you receive the email and your order has shipped, your order cannot be changed or cancelled.
If there is an error or the item arrived defective, please email us at lisa@joy2Bcreative.com and we will quickly refund or replace the defective item(s).
Privacy
Joy 2B Creative does not sell customers information
How can I donate to Lisa's Multiple Myeloma treatment?
A friend who survived breast cancer and I were discussing the cost of cancer treatment. We both have been in it for some years and we're feeling the pinch. Her doctor told her that beating breast cancer, if caught in good time, is not expensive when you have insurance, living with cancer is when things becomes extremely expensive. It is true. I have survived Multiple Myeloma since being diagnosed in 2017 and still receive monthly and daily chemotherapy treatment. All of that to say, pride has long ago left the building and acceptance and gratefulness lives here. If your heart is touched to give, blessings upon blessings to you.